Terms and Conditions

Terms of Sale
The following terms apply to the sale of products through the website www.eliehs.com
In order to purchase products on the website customers should be consumers, defined as natural persons acting for purposes outside their industry, trade, business and profession. In any case the resale of purchased products is permitted.

Vendor Identification
ELiE Health Solutions S.L.
Avda. Blas Infante, 6. Planta 11. 41011 Sevilla, SPAIN.
CIF: B90280140

Prices quoted for products that are available through the website do not include VAT and are denominated in euros. VAT will split and indicated on the order form.
Shipping costs are added to the price of the products and are reported separately in the order form.
Shipping costs will be borne by the customer.

To order, the customer must follow a series of simple instructions on the website. The customer must click on “Add to Cart” to place the selected product and in the desired quantity in the shopping cart. The customer may check the products included in the shopping cart at any time of the buying process, by clicking on “Cart” on each page.
The customer places an order for products through the website by clicking on the button ‘Place order’ at the end of the ordering process.
Once you have clicked the “Place order” button, and in the case of credit card payment, we will obtain an authorization from the trading company of your credit card or debit card for the amount indicated on the summary page of the order. The available balance on your card will be reduced with the authorization. This process is the usual procedure followed by banks. If your credit card is not authorized, the order will not be processed.
ELiE Health Solutions will send you an e-mail accepting your order product and confirming that the products you requested will be sent (Order Confirmation).

Payment Options
The customer can pay the products by:
1) Bank cards. the following credit / debit cards accepted for this purpose are:
– Visa
– MasterCard
Payment by credit card is completely safe. The entire transaction is encrypted via a server bank validation using the SSL encryption (Secure Socket Layer), thus the card number and expiration date are instantly encrypted on your computer before they are sent to the SSL protocol. No one may make use of your data without your permission, since the information is unreadable. For added security, these data are not stored on our server, so you must communicate all information with each new order.
2) COD: cash payment upon receiving the package
3) Pay – Pal
4) Bank Transfer

ELiE Health Solutions may reject or not be able to proceed with an order in the following cases, without limitation:
– When the product requested by you is not available or has been discontinued.
– When the distributor of your credit / debit card does not authorize the payment of the purchase price.

Shipping fees
The website will include the shipping fee by geographical area at the end of the shopping process. Once the customer enters the shipping address, the cost of shipping will appear.

Shipping timing
– Peninsular Spain, the Balearic Islands, Ceuta, Melilla, and Canarias: You will receive your order within a maximum of 72 hours (3 days).
– European Union: You will receive your order within a week.
– Non EU Countries: Deadline for submission will be indicated by email.
The main transport company we work with is ASM. http://es.asmred.com/inicio/

The first delivery attempt will be made without notice and in case the recipient of the order is not in the address provided, ASM will leave a notice with your contact details and a message stating that it has been returned to its warehouse. ASM will attempt to contact the recipient to set a new delivery date. The recipient of the package may also contact ASM by:
– Mail: asm.866@asmred.es
– Tlf.: (0034)954519660
If during the second attempt ASM is not able to deliver the package, it will stay in the ASM closest warehouse to the address provided. The package will remain in the store for 15 working days so the customer can pick it up from the warehouse.

Only items that have been purchased directly from ELiE Health Solutions, can be returned to us. ELiE products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
You may return any product purchased on our website at the delivery address given effect to, as long as it has not been opened or tampered with. You will have a period of fourteen calendar days since the order arrives. For this purpose, you must send an email to info@eliehs.com indicating:
– Customer name
– Order Date
– Payment method
– Product or Products Acquired
– Order Delivery date
– Current date
– Reason for return (optional)
You must return the box as it was received and bear the costs of returning the product, which must send ELIE Health Solutions at:
  ASM Sevilla. C/Celulosa 75 P.I La Negrilla , 41016 Sevilla
Once we receive your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method.
If you canceled and order, and you were billed for it, we initiate your refund immediately after you submit your cancelation request. You must contact us at info@eliehs.com
If when receiving the product, you notice any errors or deterioration in it, you may require ELIE Health Solutions full refund of the product price or replacement by another of identical characteristics.

Data Protection (Privacy Policy)
In compliance with article 10 of Law 34/2002, of 11 July, services of the Information Society and Electronic Commerce (LSSICE) the identifying details of the company are set out below.

ELiE Health Solutions S.L.
Avda. Blas Infante, 6. Planta 11. 41011 Sevilla, SPAIN.
CIF: B90280140

Through this website, personal data necessary for the management and maintenance of some of our services is collected. These data are included in our files, which are conveniently listed in the Register of the Data Protection Agency.
Without prejudice to the purposes that in each case are indicated, such information will be stored and managed with appropriate confidentiality, applying computer security measures established in the applicable legislation to prevent access or misuse of their data handling, damage or loss.
At any time, you can exercise your rights of access, rectification or cancellation in relation to such data, directing your request to ELiE Health Solutions S.L. 6 Blas Infante. 11th Floor. Sevilla 41011. Spain., or in the Contact form on the web.

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